About the Authors

TERRY SCHURTER is an internationally recognized process expert, receiving the Global Thought Leadership Award in 2007 from the BPM Group. He currently serves as Director of Product Strategy for Global360 and is Chairman of the Board of Advisors for the International Process and Performance Institute. He has held executive positions including CEO, CIO, VP of Strategy and VP of Engineering. In his 25 years experience in business management he has held senior management positions at Bloor Research, Bennu Group, 3Rings Technologies, Eon Mobility, USDATA, xFactory, and Westinghouse, where he won the prestigious George Westinghouse Signature of Excellence award two years in a row. He is an international speaker (including Fortune 50 C-level events), a Certified Process Professional Coach, and is an author of five books including Customer Expectation Management: Success Without Exception, cited as a manifesto for customer focused companies; Technologies for Government Transformation: ERP Systems and Beyond, awarded the 2006 Award for Most Effective Education by the Government Research Association and named to the Top Ten Books for Public CIOs by Public CIO Magazine; In Search of BPM Excellence; and his newest book The Insider’s Guide to BPM: 7 Steps to Process Mastery.

PETER FINGAR is an internationally recognized expert on business strategy and business process management. He’s a former CIO and practitioner with over thirty years of hands-on experience at the intersection of business and technology. He has held management, technical and advisory positions with GTE Data Services, American Software and Computer Services, Saudi Aramco, EC Cubed, the Technical Resource Connection division of Perot Systems, and IBM Global Services. He has taught graduate and undergraduate computing studies at business schools in the U.S. and abroad, and gives keynote talks worldwide. He is an author of nine books, including the landmark books Dot.Cloud: The 21st Century Business Platform; Extreme Competition; The Real-Time Enterprise; and Business Process Management: The Third Wave. His current writings can be found at www.PeterFingar.com.