Step One:  Understand and Embrace your goal.

“Give me a stock clerk with a goal and I’ll give you a man who will make history. Give me a man with no goals and I’ll give you a stock clerk.” — J.C. Penny

The first step in mastering your business processes is to understand and embrace your business goals. Do you have a goal you are seeking to achieve? Of course you do, otherwise why would you even bother?

Goals define our purpose, and the type of goal we have helps us focus on the kind of improvement actions we must take, along with establishing metrics to determine our degree of success. Goals are critical to process participants in the strategist group and they drive the activities of process participants in the builder group.

So what is your goal? [add your comments below]