MasterClass – Process Master Level 1

Join Terry Schurter and other BPM “Masters” for a practical, outcomes-based class intended to improve your mastery of business process management. Learn the seven steps that will ensure your projects are successful and your organization maximizes the results of your process improvement efforts. Upon completion of the exercises provided as part of the MasterClass curriculum, attendees will receive a “Process Master – Level I” certification.

Process Master Level 1 MasterClass – at a Glance

  • Become adept at the seven key steps for process mastery.
  • Be able to effectively articulate process goals and the linking of goals to real-world metrics.
  • Develop the skills needed to rapidly model any process at the proper level for improvement (as an individual and in a group or workshop setting).
  • Learn how to perform Agile Process Task Analysis.
  • Understand how to build the context for user experiences to ensure acceptance and improved productivity of the system by end users.
  • Learn how to develop process plans that achieve goals while making processes more flexible.
  • Develop LeanBPM skills including “process leaning” (simplification, non value-added work elimination) and LeanBPM for Knowledge Workers (as defined by Forrester).
  • Employ process innovation techniques to uncover unique improvement opportunities beyond traditional goals and expectations.
  • Produce the process artifacts required to successfully manage the process improvement project.

Class Overview

The Process Master Level 1 program provides an advanced program of study offered in an accelerated, one-day format. This master class is specifically intended for those with general knowledge of process management that desire to learn the cutting edge principles of process improvement, process design, application of process technology and overall process management success. The course is appropriate for business professionals as well as technology professionals who have business responsibilities.

Who Should Attend

  • Process Owners, Process Team Members and Process Analysts
  • Process and Continuous Improvement Professionals
  • Process Professionals (at large)
  • CIOs and other Executives with strategic process responsibility
  • Business Planners, Business Analysts and IT Analysts
  • Project Managers who work with process (PMO, Business, IT)

Class Outcomes, Attendees will:

  • Compose process goals that are meaningful, measurable and actionable.
  • Classify personas (process participants) for the people in the process.
  • Prepare an Agile Task Analysis of the process current state.
  • Characterize persona challenges for the process current state.
  • Identify process improvement opportunities.
  • Analyze improvement benefits.
  • Recommend a course of action and Predict impact against goals.
  • Draft the process future state.
  • Describe process orchestration requirements.
  • Identify process metrics for reactive, active and proactive process management.
  • Define analytical requirements for process transparency.
  • Appraise the impact of the process on the Customer Experience.

Certification and Accreditation

Certification is included in this program. No additional fee is required. This MasterClass is accredited by the International Process and Performance Institute. Attendees that complete all activities and submit their completed work for review are eligible for the Process Master Level 1 Accreditation from the International Process and Performance Institute.

Requirements

Attendees should have general experience with process concepts and be involved in process management at some level. Attendees will apply concepts presented in class to activities in class utilizing one of the processes from their own organizations. For this reason, attendees are expected to have familiarity with a process that needs improvement and be prepared to use that process for in-class activities. An excel spreadsheet (provided) is used in the course, so attendees should plan on bringing their computer with them (Microsoft Excel 97 or above required). No other formal technical knowledge or specific computer skills are required.

Duration

This is a one day class with 7 hours of in-class working time. This class can also be run as an internal corporate program by request.

Master Class Brochure for Download

Process Master Level 1 master class brochure (pdf)

Space is Limited

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